Process Documentation & Workflow Design
- Map the full customer journey
- Document core workflows end to end
- Identify bottlenecks and handoff failures
- Build workflows that don't need founder approval
- Create SOPs your team actually uses
- Design self-organizing team workflow
Why it matters: Undocumented processes make the founder the bottleneck for every decision.
Example: A digital health startup's customer success team stopped needing founder input on 80% of cases after workflow mapping and decision trees were put in place.





